City of Allen Citizen Self Service – Start and Terminate Service ONLY

The City of Allen has moved all online and automatic utility billing payments to WaterSmart, the new convenient place to pay. Read more about these changes here.

The Citizen Self Service portal is now available ONLY for customers to start or cancel utility service. View step-by-step instructions on how to submit a new service request or termination request using Citizen Self Service.

If you need assistance creating your account or starting/terminating utility services using this portal, please contact City of Allen Utility Billing staff at COAutilities@allentx.gov or by calling 214.509.4560 during normal business hours.

City of Allen Utility Billing